Questions, answered

Packages start at a fixed one-time design fee, plus a small monthly care plan that covers hosting, security, and updates. You get an exact quote after a short discovery call, based on the pages and features you need. Full ranges are on our Pricing page.

Most projects go live in two to four weeks from our kickoff call, depending on how much content needs writing and how many rounds of revisions you'd like. Tighter timelines can often be accommodated — just tell us your deadline.

Yes, completely. Your domain, your content, and your finished website belong to you. The care plan covers hosting and support, but you are never locked in to keep it.

We work remotely with small businesses across Canada, in almost any industry — from local trades and home services to e-commerce and wellness brands. See real examples on our Portfolio page.

Great — we'll design your website and SEO around your existing brand. If anything would hold you back online, we'll flag it and let you decide whether to refresh it.

Every package includes an ongoing care plan covering hosting, security updates, and small content edits. If you want to keep growing, ongoing SEO and Google/social ad management are available too.

Just the basics to begin: what your business does, who your customers are, any existing logo or brand materials, and a rough idea of what you want the site to accomplish. We'll pull the rest out of you on the discovery call.

That's exactly what revision rounds are for — tell us what's off and why, and we'll refine it. Packages include a set number of rounds so this is expected, not an inconvenience.

Sometimes — it depends on what platform it's built on and how much of it is worth keeping. We'll give you an honest read during discovery on whether a refresh or a rebuild gets you further for the money.

Often, yes. Tighter timelines can mean a smaller initial scope or an adjusted quote, but if you have a hard deadline, tell us upfront and we'll tell you plainly whether we can hit it.

Your site isn't locked in stone. Small updates are covered by your care plan, and bigger changes like a rebrand or a new service line can be scoped and quoted whenever you're ready — see Pricing for how that typically works.

The Signature and Finest Touch packages set up the blog/news structure itself. Writing ongoing posts is available as an add-on if you'd rather not write them yourself — just ask.

Most launches start with 4–6 pages (home, services, about, contact, plus 1–2 more). Larger sites are scoped and quoted during your discovery call — see exact ranges on our Pricing page.

Yes — we can build it on a platform you can edit yourself, or you can let your care plan cover small updates for you. We'll recommend the right fit during discovery.

Either works. Many clients provide the core information and we polish it into web copy; if you'd rather we write it from scratch, that's available as an add-on.

We can add e-commerce or booking functionality now or later — just let us know your plans during discovery so we design with room to grow.

Packages typically include multiple initial directions and a set number of revision rounds on your chosen concept — exact counts are confirmed in your proposal so there are no surprises.

Every finished brand includes vector files (for print and scaling), web-ready PNG/SVG versions, and a short brand guide — all yours to keep, with no ongoing license fees.

Absolutely. A brand refresh — sharpening your existing mark instead of replacing it — is often faster and less expensive than a full rebrand, and we'll recommend it when it's the better fit.

Yes — print-ready templates for business cards, social media, and basic signage can be included or added on, all built from your new brand system.

Most businesses see meaningful movement within three to six months of consistent work. Anyone promising overnight #1 rankings isn't being straight with you — real SEO compounds over time.

No ethical SEO provider can guarantee a specific ranking — Google's algorithm is outside anyone's control. What we guarantee is a correctly built foundation with no shortcuts that risk a future penalty.

The technical foundation is built once at launch. Staying competitive against other businesses targeting the same keywords is ongoing — we offer monthly SEO plans for exactly that.

SEO builds free, long-term visibility in search results over months. Google Ads (part of our Digital Marketing service) gets you paid placement immediately. Most businesses benefit from both.

It depends on your industry and goals — we'll recommend a realistic starting budget during your strategy call rather than a one-size-fits-all number. You can always scale up once you see results.

We handle ongoing management — bidding, targeting, and optimization — for the length of your plan. Your ad spend is paid directly to Google or Meta; our fee covers the strategy and management.

Ads get you in front of customers immediately for as long as you're paying; SEO builds free visibility that compounds over months. They work well together.

You'll get monthly reporting in plain language covering spend, leads, and results — plus conversion tracking so we know which ads are actually driving calls and sales.

It's the free listing that shows your business on Google Maps and in local search results — hours, photos, reviews, and a click-to-call button. It's often the first thing potential customers see.

Google's own verification process (by phone, email, or postcard depending on your business type) typically takes anywhere from a few minutes to a couple of weeks — we handle the setup and guide you through it.

Yes — we set up a simple, repeatable way to ask happy customers for reviews at the right moment, which is one of the biggest factors in local search rankings.

They work best together. Your Google profile gets you found; your website is where customers verify you're legitimate and decide to reach out.

Typically we split it in two: half to begin the project, half at launch. Ask us about installment options if that works better for your cash flow.

No problem — additional pages, features, or a full package upgrade can be added at any time. We'll quote the difference before doing any extra work.

Yes. The care plan is month-to-month with no long-term contract. If you ever cancel, you keep your website — hosting and support simply move to you or a provider of your choice.

We use a simple project agreement outlining scope and payment terms for the one-time build. Beyond that, only the monthly care plan continues, and it's cancel-anytime.

No. Domain registration (usually around $20/year) is billed at cost, and hosting is included in your care plan. Any third-party cost, like ad spend, is always agreed with you before it happens.